Meet the Team

Management:

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Terry Ledger

President & CEO

Expertise: IT, Business Development and Sales
Hometown: Old Forge, NY
First job: Dishwasher
Number of computers at home: 5
Hobbies: Skiing, Mountain Biking, Go Karting
Fuel: Black Coffee, Patron Silver
Favorite thing about work: Turning all discussions into a story about skiing, cross fit or tequila.
Apps I can’t live without: Outlook
Tech tip: Call Network Coverage!

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Ted Neary

Chief Operations Officer

Expertise: Client satisfaction and retention.
Hometown: Peabody, MA
First job: Trash Boy, MVP Sports
Number of computers at home: 3 PCs and 2 iPads
Hobbies: Golf and Improv Comedy
Fuel: Dunkin’s Iced Coffee, milk only.
Favorite thing about work: Our employees, as well as resolving complex issues.
Apps I can’t live without: Waze and IMDB
Tech tip: When in doubt, REBOOT!

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Adam Merrill

Chief Technology Officer

Expertise: IT and Problem Solving
Hometown: Newburyport, MA
First job: Newspaper Boy
Number of computers at home: 4
Hobbies: Mountain Biking, Collecting Coins, Cooking, spending time with family.
Fuel: Coffee, water, and cookies.
Favorite thing about work: Every day there is a new challenge.
Apps I can’t live without: NextDoor, FaceBook, Instagram
Tech tip: Reboot

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Alexander Joy

Vice President of Operations

Expertise: Team Management, Sales / Marketing, IT Consulting
Hometown: Haverhill, MA
First job: Mario’s TV Repair Shop
Number of computers at home: 3
Hobbies: Aquariums / Aquascaping, Cars, Interneting, Celtics / Patriots
Fuel: Black Coffee
Favorite thing about work: New challenges, fast paced environment.
Apps I can’t live without: Firefox, Nine, Keep
Tech tip: Clear temp files.

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Channary Garbarino

Training Coordinator

Expertise: Customer Service, Desktop Support, VOIP Solutions, Dental Software, Laugh Track
Hometown:  Lynn, MA
First job: Circuit City
Number of computers at home: 2
Hobbies: Checking out new restaurants, traveling and my kids.
Fuel: Freshly made Chicken Caesar Salad
Favorite thing about work: Time flies by when you’re having fun.
Apps I can’t live without: Camera and Mail
Tech tip: Always have a backup of your backup, especially for your mobile devices.

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Gino Mortillaro

Help Desk Supervisor

Expertise: Hardware, Sales, Audio/Visual, Customer Service
Hometown: Gloucester, MA
First job: Sandy Bay Motor Inn
Number of computers at home: 4
Hobbies: Photography, Gaming, Anime and Craft Beer.
Fuel: Carbs and Black Coffee
Favorite thing about work: Being a Superhero.
Apps I can’t live without: Lightroom and Photoshop.
Tech tip: Always have a backup.

Office & Accounting:

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Lisa Scanzillo

Office Manager

Expertise: Numbers= Accounting/Bookkeeper/Inventory
Hometown: Beverly, MA
First job: McDonalds
Number of computers at home: 2
Hobbies: Golf
Fuel: Water
Favorite thing about work: Purchasing and the comradery.
Apps I can’t live without: Calendar
Tech tip: Backup and reboot.

Web & Software Development:

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Milan Rajcevic

Senior Software Engineer

Expertise: Backend software development, real-time apps, distributed computing
Hometown: Velika Gorica, Croatia
First job: System admin for a hosting company.
Number of computers at home: 5+
Hobbies: Electrical engineering, Photography and Digital Art.
Fuel: Coffee (black), Iced Coffee, Macchiato
Favorite thing about work: Wonderful clients and amazing colleagues!
Apps I can’t live without: GNU/Linux stack, VirtualBox, NetBeans
Tech tip: Call NetCov and sit back!

IT Consulting & Support:

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Pete Servais

Senior Systems Engineer

Expertise: Technical Troubleshooting, Design/Process Improvement, Servers and SonicWALL firewalls.
Hometown: Walpole, MA
First job: Dishwasher
Number of computers at home: ∞
Hobbies: Curling, Sailing, Golf, Skiing/Snowboarding and Shooting.
Fuel: Buffalo wings and beef jerky.
Favorite thing about work: Learning new things with my teammates.
Apps I can’t live without: The Google
Tech tip: Look at the logs and Google it, you’re probably not the first to have the problem. If that fails, call the vendor.

 

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Eric Tomah

Senior Systems Engineer

Expertise: Servers, Networking
Hometown: Brooklyn, NY
First job: Lifeguard
Number of computers at home: 11
Hobbies: Digital Audio Production and Concerts.
Fuel: Espresso from Kaffmandu.
Favorite thing about work: Complex problem solving.
Apps I can’t live without: Spotify
Tech tip: Virtualize it!

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Matthew MacDonald

Systems Engineer

Expertise: Network Security, all things involving Routers/Switches/Firewalls
Hometown: Falmouth, MA
First job: Gas Attendant
Number of computers at home: 5
Hobbies: Sailing, Coaching Lacrosse, My Dogs
Fuel: Sleep
Favorite thing about work: Learning something new each day.
Apps I can’t live without: Chrome, Twitter, VirtualBox, TeraTerm, Putty
Tech tip: Can you ping it?

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Stephen Potts

Systems Engineer

Expertise:  Backup Solutions, Office365, Field Support
Hometown: Canton, MA
First job: Little League Umpire
Number of computers at home: 3
Hobbies: Fantasy Football, New York Yankees, Cars, Skiing
Fuel: Knowledge
Favorite thing about work: There is always something new.
Apps I can’t live without: Google
Tech tip: Reboot

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Bridget Jones

Project Engineer

Expertise: Malware Removal, Hardware Diagnostics and Mail Flow.
Hometown: Salisbury, MA
First job: Gram’s Ice Cream
Number of computers at home: 8
Hobbies: Camping, gardening and ice hockey.
Fuel: coffee, red wine (not together)
Favorite thing about work: Never a dull moment in IT.
Apps I can’t live without: Google Maps, Reddit, Instagram
Tech tip: Clean your temp files and browser cache every once in a while.

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Ernie Liporto

IT Specialist

Expertise: Server Configurations, PC Hardware
Hometown: Danvers, MA
First job: Woodman’s (Essex, MA)
Number of computers at home: 4
Hobbies: Skiing
Fuel: Coffee
Favorite thing about work: It’s always a new challenge!
Apps I can’t live without: Zillow
Tech tip: Reboot your device.

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Paul Banacos

IT Specialist

Expertise: Computer Support, Security, Networking, Macs & Mobile Devices
Hometown: Magnolia, Ma
First job: Manchester Bath and Tennis
Number of computers at home: 5+
Hobbies: Skiing, gaming and boating.
Fuel: Coffee, Beer, Wine and Narino Cold Brews
Favorite thing about work: Meeting with people. Teaching and learning.
Apps I can’t live without: Flashlight
Tech tip: Make sure your device is plugged in!

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Saundra Daras

IT Specialist

Expertise: IT, GIS
Hometown: Topsfield, MA
First job: Babysitting and Henry’s Market
Number of computers at home: 3
Hobbies: Skiing, wine tasting, and spending time with family and friends.
Fuel: Coffee and chocolate.
Favorite thing about work: No two days are the same.
Apps I can’t live without: Email
Tech tip: When in doubt – reboot!

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Angel Garcia

IT Specialist

Expertise: Desktops / Virus removal
Hometown: Lawrence, MA
First job: IT intern MVYMCA
Number of computers at home: 6
Hobbies: Photography / Competitive Gaming
Fuel:  Coke a Cola and Mangu
Favorite thing about work: I’m always learning something new.
Apps I can’t live without: Plex
Tech tip: Press Control + D to quickly minimize all open apps.

 

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Vladislav Usatenko

IT Specialist

Expertise: PC Hardware, IT, Medical EMR, Sales, Web, Apple products.
Hometown: Brooklyn, NY
First job: Busboy in NYC
Number of computers at home: 6
Hobbies: Gaming, Camping, and Swimming
Fuel: Premium octane with cream and sugar.
Favorite thing about work: Saving the day.
Apps I can’t live without: Google Maps, Hangouts, and anything Google related.
Tech tip: If you did not initiate correspondence, do not trust links or attachments.

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Rene Castro

IT Specialist

Expertise: PC Hardware \ Software, Android
Hometown: Lawrence, MA
First job: Bodega
Number of computers at home: 3
Hobbies: Mountain Biking, Hip Hop and being a cool Dad.
Fuel: Quinoa
Favorite thing about work: This team I can count on
Apps I can’t live without: Google Chrome
Tech tip: Don’t connect to VPN if you’re already on the network.

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Salahuddin Muhammad

IT Specialist

Expertise: Microsoft Server, Network routing/switching protocols
Hometown:
Chicago, IL
First job:
K-Mart
Number of computers at home:
2
Hobbies:
Gaming, Cars, Basketball, EDM!!
Fuel:
Sigelei Fuchai 213
Favorite thing about work:
Never a dull moment.
Apps I can’t live without:
Google Play Music
Tech tip:
Google it!!

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Michael Daniels

IT Specialist

Expertise: PC & Mac support, Servers, Firewalls, Networks, VOIP Telephones
Hometown: Sarasota, FL
First job: Publix
Number of computers at home: 3
Hobbies: Boating, Fishing, Camping, Hiking, Scuba Diving
Fuel: Coffee, lots of coffee.
Favorite thing about work: You learn something new every day, plus a great team of people to work with!
Apps I can’t live without: WinSCP, Putty, Chrome, F.lux, Elpis, Teamviewer
Tech tip: If you stare at a screen all day try f.lux to reduce eye strain.

 

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Jesse Connolly

IT Specialist

Expertise: PC Hardware
Hometown: Lynn, MA
First job: Paperboy
Number of computers at home: 2
Hobbies: Writing, Hockey, Movies, Poker
Fuel: Coffee
Favorite thing about work: Camaraderie and team positivity.
Apps I can’t live without: IMDb, Twitter, Slack
Tech tip: Know what you’re clicking.

 

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Antonio Aberah

IT Specialist

Expertise: Computer Systems, Networks
Hometown: Accra
First job: Video Library
Number of computers at home: 4 + 3VMs
Hobbies: Playing video games, Reading
Fuel: Positive Mindset, Short Breaks
Favorite thing about work: Learning something new every day and satisfaction from making a customer’s day.
Apps I can’t live without: Google
Tech tip: Restart and Google, you are not the first with the issue.

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Anna Olkhovik

Bench Technician

Expertise: PC Hardware
Hometown: Barnaul, Russia
First job: CNA
Number of computers at home: 1
Hobbies: Camping, Horseback riding, Rock climbing, PC and console gaming, EDM, Dancing.
Fuel: Coffee, Kombucha, White monster
Favorite thing about work: Communication and teamwork, lots of teamwork.
Apps I can’t live without: Waze, Reddit, Wunderground.
Tech tip: Read before you click.