What are other businesses paying for IT Support Services?

• Your 3 options for technical support, the pros/cons of each and how much other local businesses are paying for them
• Cheatsheet – 20 questions to ask while you are evaluating who to hire for your outsourced IT support so you get the BEST deal
• How to avoid getting burned by a common billing model that puts all the risk on you, instead of the IT provider
• Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.