11 Things We Do Better Than All Those Other Computer Guys:
- We answer phones LIVE. It’s never any fun calling someone when you need help right away and get a recorded message, or worse, voicemail. That’s why we make a point to answer our phones every time they ring. During work hours, we always have the phone covered, so when you call, you can talk to a real person and get your request started on.
- We’ll Respond Within 60-Minutes or Less – Guaranteed. We guarantee that your phone-in support call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If not, we will resolve your issue for free.
- Quick Response Service. If you are experiencing an emergency or even if it’s just a day-to-day computer issue, we have the ability to help you ASAP. With your permission we can log in to your computer remotely to resolve your issue so you don’t have to wait while we drive to you.
- No Tech Talk. You’ll get clear answers to your computer and IT support questions that you deserve. You won’t be made to feel stupid by any technical talk from our technicians. We’re in the business of people and happen to know a lot about computers.
- Your Satisfaction Guaranteed. You deserve to be happy with our service. If ever you are not satisfied with the work performed under your managed agreement, just let us know, and we will make it right at NO cost to you.
- True Predictability. While providing service, no hurt will be caused to any of your IT programs. You will be alerted of any threats that could cause problems and we’ll wait for the green light from you to begin work.
- Completion of all projects within your budget and timeframe. We understand that every business has budgets and timeframes, so do we. So, there will be no surprises. You know what you’re getting plain and simple every step of the way.
- Accurate Billing. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line mystery bills that don’t outline what you’re paying for.
- Vendor Management. We provide you a single point of contact for all vendor related issues. Instead of contacting 10 different vendors, they contact us. This eliminates your stress of juggling multiple vendors and frees up your time to focus on your business.
- We listen first and offer solutions second. We will work with you in solving your problems and/ or meeting your needs and keep you involved with what we are doing. We like to think of it as a strategic partnership.
- We grow as YOU grow. We help you create an environment that can grow as you grow without you having to worry if you need to switch providers. No matter if your business grows from 5 employees to 100, we have the capability of supporting you. And if growth isn’t in the budget or you have to downsize, we offer many great packages that can keep your network and data safe without the cost of hiring and firing full time staff.