Network Coverage knows that technology is the crux of most important business operations. Our support teams can almost always answer your questions during your first call, but if not then we will have an experienced tech call you back within 60 minutes.
We take the time to get to know you so we can understand your expectations and needs. Your outsourced IT support is about you, not us, so we will always strive to provide the high level of service you deserve.
We don’t believe in recorded auto-answer systems, and we never want to frustrate our customers with voicemail. If you call during business hours, we commit to always having the phones covered so a live person can speak with you right away.
We never want you to be unpleasantly surprised or confused by a bill. We want you to know what to expect and know exactly what you’re paying for. That’s why our bills are clear, concise, and based on a pre-approved budget decided upon before our work takes place.
You’ll always get a clear answer without jargon or technical talk from our experts. Our team will never make you feel stupid or talked down to; we vow to speak clearly, concisely, and respectfully in helping you resolve your challenges.
We know problems are best solved before they become problems. That is why we proactively monitor networks so we can prevent downtime, data loss and other nightmares.
We offer remote support. With your permission we’ll log into your computer from our offices so we can fix an issue for you right away.
We are committed to ensuring you business is 100% happy with your service from Network Coverage. If ever you feel dissatisfied or would like us to do something differently, don’t hesitate to let us know. Our team will work hard to make it right.
If your IT person, department, or network is under-performing, it’s time to take action. Get in touch for a friendly, no obligation chat today!
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